Re: cait1101
Hi, can you add your home phone number to your Community Profile so I can raise this. Thanks Karl.
View ArticleRe: when watching a movie my picture keeps freezing
Hi, is this with any content you watch on netflix ? Do any of the other players freeze etc ? Is the youview box direct to router with cable or via powerline adapters ? Thanks Karl.
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Re: I was able to recieve uktv on my youview box then I got an error code 819...
Hi Arthur, Welcome to the community There was an issue with the UKTV player itself, that was causing an issue. This has since been resolved. Can you turn the TV box off by the push button at the...
View ArticleIs there a phone number where I can speak to someone in the UK please?
I'd had problems with my YouView box in the past month and contacting TalkTalk has been a far from pleasant experience. Like holding on for about 45 minutes and repeating myself several times - then...
View ArticleRe: can I record sky1 channel which is not on the guide? it is available.
Hi, Can you add your home phone number to your Community Profile so I can check the package you are on, and the entitlements etc. Thanks Karl.
View ArticleRe: you view
Hi, The next step is to arrange an engineer to swap out the box. As the engineer booking system is 'Live' and available appointments can change quickly, can you contact my TV colleagues directly. They...
View ArticleDelivery problem
Hello,I was having problems with my youview box and talktalk have agreed to exchange it.I was given a delivery date of 3rd Feb and that was fine.However, earlier this week I recieved a text message to...
View ArticleWhat is the installation process?
Hello. Could somebody please provide a description of the broadband, tv and phone installation process. Which rooms need to be accessed? How long it takes? Thank you.
View ArticleRe: Phone call asking me to switch on my computer as someone has been trying...
We have talktalk TV and a message keeps appearing on the screen that we are not connected to the internet. We then have to switch off/on the plugs that came with the TV.
View ArticleRe: when watching a movie my picture keeps freezing
Hi Karl yes any content on Netflix. Have not used other players yet. Hardwirerd to router
View ArticleRe: YouView Box
Great, thank you, I have called and booked in a replacement YouView box. I also have a retail YouView box which I have plugged in downstairs. If I try and view my boost channels I get the following...
View ArticleRe: when watching a movie my picture keeps freezing
Hi, OK, line looks ok, no speed issues etc. Power off the youview box via the buttom at the back for 5 minutes, then back on and retest. If freezing still continues, try a full YouView Reset....
View ArticleRe: YouView Box
Hi, it is possible, takes only a minute to do on your account. If you want me to switch the box over to primary, make sure you have your phone number on your Community Profile so I can locate...
View ArticleDisrupted service - lack of updates, and refund?
Hi, We lost all phone and Internet in the Boxing Day floods, and finally regained some partial service on 14th January. Phone is is fine now, but we are only getting 9Mbps download speeds, down from...
View ArticleRe: YouView Box
Oh that would be great. Yes my profile has the correct telephone number. The identifier last 4 digits are 8e09 Thank you
View ArticleRe: Is there a phone number where I can speak to someone in the UK please?
Hi, sorry to hear this. I'll try to address these points as best I can. With regard to the recordings over christmas etc, not much I can do about that retrospectively. When the TV is switched off,...
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Re: YouView Box
Works perfectly, great work Karl. Amazing that they could not do this on the phone, I explained it clearly enough. These forums are the main reason I stay with TalkTalk, so much easier to get things...
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Youview Remote Broken
My remote control has become faulty. A seemingly random selection of the buttons don't work. I've changed the batteries and it made no difference. When you press a button the TalkTalk button backlight...
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