Hi,
it is possible, takes only a minute to do on your account.
If you want me to switch the box over to primary, make sure you have your phone number on your Community Profile so I can locate your account.
Also, Can you tell me the last 4 digits of the Device Identifier on your box.
This can be found as follows :
Y Button > Settings > System Information > Device Information
With this information, I can then identify the correct Set Top Box in our IPTV database.
Thanks
Karl.