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Re: Faulty Remote
Hi, Can you please add your home phone number to your Community Profile so we can locate your details, I can then get a remote dispatched Thanks Karl.
View ArticleRe: My Youview box will not play HDMI channels
Hi, Try a Youview Maintenance Reset Set the box back up and retest. Thanks Karl.
View ArticleShould Router be left on or off even when PC is off ?
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View ArticleFirmware updates for HG633
Can anyone tell my how I can update my firmware for my HG633 router. I am currently version 1.15t but I am having trouble connecting my work laptop through CISCO Anyconnect. Thank you. Fionacam1
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Re: IPC6023 and Packet Loss
Hi Karl, I have done that and have been testing it over the weekend, however the problem is still there. The IPC6023 error comes up at about the same frequency I would say. I also left the YouView box...
View ArticleWhere is al jazeera
I used to get zeal Jazeera on Freeview but on YouView it seems to have disappeared
View ArticleRe: Firmware updates for HG633
Hi Our devices team have been working with our vendor looking specifically at cisco anyconnect vpn issues and are currently testing a new firmware to see if this is more compatible. Can you please...
View ArticleRe: IPC6023 and Packet Loss
Hi, OK, with no line issues showing, bu the recent issues you have had with the overall connection, I want to swap out the router to make sure that is not failing. A new one is on the way to you....
View ArticleRe: Firmware updates for HG633
I will do this tonight when I get home from work.Thank you.
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Re: Where is al jazeera
It was removed by the channel owner from the sd multiplexs on free view. They decided to broadcast in HD only to only 70% of the uk
View ArticleIncompetency of TalkTalk
Hello, This is a warning for anyone thinking of joining TalkTalk; please note that other people may have had positive experiences and this is just one negative but it has been a long frustrating...
View ArticleRe: Incompetency of TalkTalk
Sorry to hear about this, if you would like the online support team to look into this for you make sure that your personal details including TalkTalk landline number are complete on your community...
View ArticleRe: Firmware updates for HG633
Hi just rebooted my router and everything is working fine. Thanks very much for your help. regards Fiona
View ArticleRe: Incompetency of TalkTalk
Hi James, I've read through the notes on your account, and it is a poor service you have received. To ensure this is dealt with at a higher level, I've escalated this to our CEO teams. A CEO Case...
View ArticleRe: Firmware updates for HG633
Hi Fiona, Glad to hear this. Can you just confirm for me that the Cisco Anyconnect vpn connection is fully working. Thanks Karl.
View ArticleHuwei box
I have an 89 year old friend who is housebound and disabled. His YouView box freezes on "waking up" and I can hear a hunting sound frrom the box. i cannot enter the maintenance mode. Ccan you send...
View ArticleBlank recording
Over the last week, possibly since the recent software update, I have had a number of recordings that appear on youview as having been successful but when I try and play it, the screen goes black and...
View ArticlePowerline adapter died again
One of my powerline adapters has died, the fatter one with a wifi signal again. Other one is fine.
View ArticleRe: Entertainment extra boost discontinued
Thanks for the info Daniel. At least the pricing structure is still consistent for different packages. Questions for OCEs and others:- Any chance of getting official confirmation that music channels...
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