Delivery of YouVew Box
Hello, Have had a very frustrating couple of days waiting for my YouView box, ending with an even more frustrating webchat with TalkTalk this evening. Here's a summary: Youview box scheduled to arrive...
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If you have a bad UK Mail courier in your area there is nothing you can do other than forget it, and be without a youview box.I ordered a phone from o2, delivered by them. I was in all day but had the...
View ArticleRe: Why am I being told I have to give my replacement router a few hours to...
Hi Vestric, I'm currently showing your router is in sync at 35mb. What speeds are you getting at http://www.supportal-test.co.uk/ Thanks Karl.
View ArticleRe: TV starter boost suddenly stopped working
Hi gowens7, There is an account issue, and you will need to speak to our service colleagues to resolve.. When you call in, and complete the security questions, request they change your package to...
View ArticleRe: Ipc6023 error and intermittent broadband again.....
Hi, I can see the speeds have been fluctuating, and the SNR (Signal to Noise Ratio) on your line has risen. Can you check the home phone, see if there is a clear dial tone. Dial 0 and listen for any...
View ArticleRe: Why am I being told I have to give my replacement router a few hours to...
Hi I cant even get a speed test to run last one a few days ago was on speedtest.net and it frose after getting to .4meg . I used to get up to 32meg.Thanks
View ArticleRe: Slow Remote response
I forgot to mention this yesterday... and maybe everyone knows already...I arranged for my replacement box via instant chat and it was very easy to do. Also, I see that Talktalk have finally...
View ArticleRe: Why am I being told I have to give my replacement router a few hours to...
Hi, Are you connected to the router wired or wireless ? Karl.
View ArticleRe: Why am I being told I have to give my replacement router a few hours to...
Wireless on an imac upstairs less than 20 ft from the router but its the same on an iphone right next to it also an ipad & android phone tried them all.
View ArticleRe: Why am I being told I have to give my replacement router a few hours to...
Hi, Can you log into the router and change one of the wireless network names of the 2 channels. For example, on my router I have changed the 2ghz wifi channel name to Home2ghz and the 5ghz wifi...
View ArticleRe: Why am I being told I have to give my replacement router a few hours to...
Just tried the link yousent for a speed test, the clock opens in top right with the resr of the page black. I clicked start it says checking but let it run for2 min & no movement on dial.
View ArticleRe: Why am I being told I have to give my replacement router a few hours to...
An engineer is comming on Friday I will let him do it Many thanks for your helpPeter
View ArticleRe: Why am I being told I have to give my replacement router a few hours to...
Hi, Can you pin reset the router - hold a pin / paperclip in the reset hole for a full 10 seconds. This will fully reset the router. When this is done, and the router has set itself back up, post...
View ArticleRe: Why am I being told I have to give my replacement router a few hours to...
Hi Pete, No problem, but the engineer can check things, and replace the router if required, but cannot update the firmware. If wifi issues persist after the engineer, let us know and we can update...
View ArticleRe: I seem to be getting the email header but no contents , but only from one...
In that case Anne, I'll need to log this as a fault. Please update your community profile to include your full name, landline and mobile number, so that I can pass your details over to the Networks...
View ArticleSky Movies on Demand - browsing
I just added the Sky Movies boost. I had it before in 2014, and I could always browse hundreds of titles. Now, when I browse there's only a few dozen in each category. Even "All" has hardly any films....
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Re: Ipc6023 error and intermittent broadband again.....
Phone line has a slight buzz and the line is very quiet
View ArticleRe: Why am I being told I have to give my replacement router a few hours to...
Hi speed just came back just checked your tester and got Download 32603 KBits/s (4075.375 KBytes/s)Upload 1930 KBits/s (241.25 KBytes/s). Now I have a problem I need to cancell the engineer & I...
View ArticleRe: Ipc6023 error and intermittent broadband again.....
Hi, did you check if you had a Test Socket ? Also, The current router is a couple of years old. A new one is on the way to rule this out as a possible cause. Thanks Karl.
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