Re: Not able to add TV boost
Have you pressed ok to setup on one if your subscription channels? Your not charged twice you need to do this every time you add a boost so the box can be configured for the channels
View ArticleRe: Not able to add TV boost
Yeah - Did that - Got my entertainment boost, just not the movies. I *think* Im in a provisioning cycle at the moment. Im using my own box (pimped up BT YouView). Found some interesting things out...
View ArticleRe: where can I watch PBS America programmes?
I know it is on FreeSat. Hopefully has a contact in the programming team, they may be able to reach an agreement to show the channel. Content aquisition is a bain for all platforms, but Im guessing...
View ArticleRe: Ipc6023 error and intermittent broadband again.....
Hi, Can you add your home phone number to your Community Profile so I can look at your connection. Thanks Karl.
View ArticleRe: IPC6023 & Intermittent Internet Connectivity
Hi Sledger, We will get a new router out to you so we can rule this out. This is on the way to you now. Thanks Karl.
View ArticleRe: I seem to be getting the email header but no contents , but only from one...
I HAVE SCROLLED DOWN, ALSO I USE WEBMAIL. IT ONLY SEEMS TO BE ONE CLIENT. ANNE
View ArticleRe: Not able to add TV boost
Hi, The boost is live so should be working. Now TV is active, try channel 301, check it is showing in the guide. Can you access 301 (Sky 1) ? Is it playing ok ? If so, then the TV service is...
View ArticleRe: Slow Remote response
Hi Karl, OK, how do we arrange this please? Last night the freezing of picture and sound was seen more often and at one point i heard a clicking noise from the box whilst it froze (probably from the...
View ArticleRe: Slow Remote response
Hi, As the engineer booking system is 'Live' and available appointments can change quickly, can you contact my TV colleagues directly. They can arrange an engineer at a time that is suitable for...
View ArticleRe: faulty youview box
Hi, This is not coming by courier. I've checked our engineering booking system and can see the booking has been made for box swap. I've checked if there are any earlier appointments, and nothing...
View ArticleClik here to view.
Re: Slow Remote response
Thanks Karl. Free replacement box ordered and is scheduled for delivery Monday pm.If you have any influence, can you get them to send me the newest model. The DN370T is the one i have and a newer model...
View ArticleRe: faulty youview box
thanks karl for your help, lets hope that they can find an earlier spot for this regards harrie
View ArticleWhy am I being told I have to give my replacement router a few hours to speed up
I used to get speeds around 26 meg on fiber optic, then my speed droped to slower than .4Meg. After a few phone calls Talktalk sent a new router so I dont now have to plug that in via the BT box they...
View ArticleRe: Why am I being told I have to give my replacement router a few hours to...
If your old router was faulty and showing errors to BT's line management system there is a good chance that DLM (Dynamic Line Management) would have reduced your speed to try and stabilize the line...
View ArticleRe: Why am I being told I have to give my replacement router a few hours to...
Thanks for the reply. To be honest I was so sick of this & as I have days left in my cooling off period on my re signed contract. I got in touch with Bt to see what they had to offer & they...
View ArticleRe: TV starter boost suddenly stopped working
Many thanks for your reply. Unfortunately this did not work. I have tried rebooting youview, router and powerline adapters, as well as a maintenance and factory reset of youview but I still get same...
View ArticleRe: TV starter boost suddenly stopped working
I doubt that rebooting, resetting, or anything else will help, it looks like something at the back end has gone awry. I have merged this with your earlier topic for the sake of continuity for the OCE.
View ArticleYouview box issues
Hello, I have been having problems with my Youview box for the last two weeks. It takes ages to turn on, says nearly ready sometimes for hours. When it does turn on it crashes at random times and I...
View ArticleRe: Youview box issues
HiWelcome to the community If you've tried all the reset procedures it sounds like the box may be failingUnfortunately an Engineer is required to switch the box. The engineer booking system is 'Live'...
View Article