Hi Ikkled
I've passed your details across to one of our TV managers who is going to take a look at this remotely and see if they can spot any issues.
Thanks
Karl.
↧
Re: None of my recordings will play and getting IPC6040 code on Internet recordings
↧
Re: Subscription Channels not working
Hi
This is still with our network teams for investigation. I've asked if they can check with Openreach that there are no issues from their side or at the exchange.
Thanks
Karl.
↧
↧
Re: DN372T.01.01
Hi,
Can you please add your home phone number to your Community Profile so I can locate your details.
If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.
Please reply when this has been updated.
Thanks
Karl.
↧
Re: HG633 Firmware Update - Daily Reboot For TV Now Required
Hi Freda
We will get a different model router out to you and test this. This should arrive in the next day or two.
Thanks
Karl.
↧
Tv boost not working
Hi I am paying for tv boosts but can't watch them unless I factory reset my box. Even then they go off again after a few hours. Driving me crazy. Help
↧
↧
Re: Changing Primary YouView Box
Hi Martin
This should now be set as primary for you.
Thanks
Karl.
↧
Re: Powerline Adapter not working.
Hi
A replacement set is on the way.
Regards,
Karl.
↧
Re: Youview box wont start up - keeps going to maintenance mode
Hi Jack,
Glad to hear my colleagues have been able to resolve this for you.
Thanks
Karl.
↧
Re: Upgrade problems
Hi
Did you follow the advice from fr8ys ?
Do you need any further help?
Thanks
Karl.
↧
↧
Re: Change primary box please
Hi Andy
This should now be set as primary for you.
Thanks
Karl.
↧
Re: Pixelated sky sports channels
Hi
Have you powered off the box via the button at the back for a few minutes ?
Are any other channels affected ?
Are all sports channels affected or only specific channels ?
Is the youview box direct to the router with a cable or do you use powerline adapters ?
Thanks
Karl.
↧
Re: The dreaded IPC6023
Hi
If you have tried a reset of the equipment, the next thing I would look at is to test another router.
As the engineer is out on Tuesday, they will be able to do this for you and if they cannot get things working for you, we can take this further.
Thanks
Karl.
↧
gfhghd
ghjyj
↧
↧
Re: Internet channels have disappeared.
Hi Karl - any news from Networks?
↧
Re: The dreaded IPC6023
Hi Karl
Many thanks for your response.
I agree with you even though the router is only approximately 5 weeks old from when I upgraded to fast fibre. I'll certainly let you know the outcome of the engineers visit.
Regards
Macaz
↧
Re: HG633 Firmware Update - Daily Reboot For TV Now Required
OK thanks - I'll let you know how I get on.
↧
Re: HG633 Firmware Update - Daily Reboot For TV Now Required
No Problem :)
Karl
↧
↧
Re: Internet channels have disappeared.
Hi
I've chased this with our network teams for you. I'll reply as soon as I receive an update.
Karl.
↧
Re: Tv boost not working
Hi,
Can you please add your home phone number to your Community Profile so I can locate your details.
If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.
Please reply when this has been updated.
Thanks
Karl.
↧
Re: No Sky Sports on EPG so cannot order Boost...plus when i record issue
Still not heard anything more about this i'm afraid.
↧