No Problem 🙂
Karl
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Re: Stuck order
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Re: No Sky Sports on EPG so cannot order Boost...plus when i record issue
No Problem 🙂
Karl
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Re: Ridiculously slow talktalk tv
I started my own thread in the Fibre broadband forum, but someone closed it and said they had replied to my original post above, which is obvious nonsense.
Could someone please take this issue seriously ?
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None of my recordings will play and getting IPC6040 code on Internet recordings
I've tried to play my recorded programmes but the screen is just black on everything and getting ipc6040 code on Internet recordings. Tried going through procedures advised online (turning things off and on again and done a manual reset keeping recordings but it's still not working). Can someone from talk talk please help? Do not want to call a call centre.
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Re: Poor Signal Since Box Upgrade ..
Version:1.0 StartHTML:0000000168 EndHTML:0000002082 StartFragment:0000000435 EndFragment:0000002065
TalkTalk box
DN372T.01.01
Many channels, previously available, have gone from our set top box, including Channels 31, 125 and 135. Also, the quality of the picture and sound on some of the remaining channels has deteriorated. To check what was happening I got an engineer to examine the system.
The engineer found that the signal from the box was inadequate when the aerial went directly into the TalkTalk box. The digital video recorder, with direct aerial input, however, received approximately thirty more channels than the TalkTalk box, which is clearly faulty. TalkTalk's website shows that other users have had similar issues with their TalkTalk box.
In response to my complaint, TalkTalk sent someone to the house. Instead, however, of replacing the defective box with a new one, the person disabled the recorder by removing the aerial lead. This action has not only provided no solution but also suggests that the person knew that the fault was in the TalkTalk box. A photograph showing the unplugged cable at the rear of the recorder is available.
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Re: Poor Signal Since Box Upgrade ..
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Re: Poor Signal Since Box Upgrade ..
Its actually the software upgrade that has done it - dont ask me why i had thought it was the poor tuner in the DN372T but the same thing happened to a DN370T when it received its upgrade recently.
Channels lost and artefacting on others.
The tuners in the Youview boxes are very poor everyone who knows anything about electronics will tell you that.
I can show it quite easily simply by switching on my D3D cinema box which is 10cm away and the DN370T and DN372T lose signal completely.
The problem is excacerbated if you have a poor aerial or too much signal power but not enough signal quality - an attenuator might help but if you have a loft mounted aerial with a poor signal you are out of luck!
I can plug the aerial into my tv and all the channels are back so it is the software upgrade for sure i have spent months analysing this and trying to get a better signal with variable attenuators , boosters etc and nothing works!
Just got to suck it up!
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Re: Subscription Channels not working
Any news on this ? - starting to get annoying now :o(
Paying for a service I am not receiving !
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HG633 Firmware Update - Daily Reboot For TV Now Required
My router was automatically updated to V1.22t and since then I am seeing 2 problems.
First, after about an hour I can no longer log in to the router. It will let me after a reboot but without fail stops working when I check again a bit later.
Second, when my Huawei YouView box wakes in the morning, I am no longer auotmatically connected to the internet and the TV light on the router is out.
Both these things started to happen at exactly the same time, after the update, and I have to keep rebooting my router to fix them.
Are we likely to get a quick fix for these problems? If not, please can I have a roll back on my router software please..
Thanks in advance.
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Re: Poor Signal Since Box Upgrade ..
Poor Signal since Box Upgrade
'Its actually the software upgrade that has done it'
I think that you are right!
I wait to see what someone from TalkTalk says.
'Its actually the software upgrade that has done it'
I think that you are right!
I wait to see what someone from TalkTalk says.
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Re: Poor Signal Since Box Upgrade ..
How do I start my own topic?
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Re: Poor Signal Since Box Upgrade ..
Michael Elson wrote:
How do I start my own topic?
Hi Click this link and Start Topicis on top left of page
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Re: HG633 Firmware Update - Daily Reboot For TV Now Required
Intermittently being unable to access the router's management interface is a known problem with V1.22t. As far as the YouView box issue, I will pass this now for you to one of TalkTalk's OCEs to pick your thread up and they will investigate it for you.
The forum is not real time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & Bank Holidays). Alternatively, you can call the call centre or use on-line chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TT will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
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DN372T.01.01
Version:1.0 StartHTML:0000000168 EndHTML:0000002268 StartFragment:0000000622 EndFragment:0000002251
TalkTalk box
DN372T.01.01
Many channels, previously available, have recently gone from our set top box, including Channels 31, 125 and 135. Also, the quality of the picture and sound on the remaining channels has deteriorated. To check what was happening I got an engineer to examine the system.
The engineer found that the signal from the box was inadequate when the aerial went directly into the TalkTalk box. The digital video recorder, with direct aerial input received approximately thirty more channels than the TalkTalk box, which is clearly faulty. TalkTalk's website shows that other users have had similar issues with their TalkTalk box.
In response to my complaint, TalkTalk sent someone to the house. Instead, however, of replacing the defective box with a new one, the person disabled the recorder by removing the aerial lead. This action has not only provided no solution but also suggests that the person knew that the fault was in the TalkTalk box. A photograph showing the unplugged cable at the rear of the recorder is available.
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Re: HG633 Firmware Update - Daily Reboot For TV Now Required
Out of interest, the problem I have logging into my router would not appear to be intermittant but instead is 100% predictable. Reboot it and you can login but try again an hour later and you cannot, and you cannot again until the next reboot.
But it is the issue with the TV that is more annoying as I have to reboot the router to make it work at all and, out of futher interest, I see there is one other person complaining about this same problem, in this very forum a few pages back. They however put it down to the recent YouView box update but my YouView box was updated a month or more ago without incident and instead this problem started exactly when my router was updated.
I therefore wonder if the other person's problem is in fact the same as mine but they misdiagnosed it because they did not realise their router had been silently updated behind the scenes. It is also worth noting it was fixed for the other complainer by TalkTalk sending them a different model of router, so that further suggests it is the router, not the YouView box causing the fault.
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Non-TT router for YouView boosts
Have just got talk talk to and sports pack, I have been happily using by home hub 5 but now the tv boost channels do not work with that. I am not on fibre. I don’t like the hg633 as the wireless is flakey at best.. is there another decent modem/router that will work with talk talk boosts..
thanks in advance..
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Changing Primary YouView Box
Hi. Can an OCE please change my Primary YouView box to 0000DB-DTRT2100-071a0afc. My phone number should be up to date in my profile. Many Thanks, Martin
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Re: Changing TalkTalk YouView primary box
How can I change my youviewbox to primary without phoning talktalk
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Re: Changing TalkTalk YouView primary box
Hi Andyjones8900
Could you please start a new thread on the forum as you have hijacked someone else's post and this causes problems as everybody's problems are different and deserve a proper response, by starting your own thread this will get the best solutions for each problem. When you post the new post you will need the last 5 digits of your box IDENTIFIER (YV button>Settings>Device information) Also please ensure that your community profile is up to date and includes your registered phone number as they will need this to identify your account. Only you and the OCE's can see this so don't worry. Click on your Avatar to open your profile. Please note that OCE's work office hours so no response can be expected until Monday at the earliest. Live chat is the other option.
Could you please start a new thread on the forum as you have hijacked someone else's post and this causes problems as everybody's problems are different and deserve a proper response, by starting your own thread this will get the best solutions for each problem. When you post the new post you will need the last 5 digits of your box IDENTIFIER (YV button>Settings>Device information) Also please ensure that your community profile is up to date and includes your registered phone number as they will need this to identify your account. Only you and the OCE's can see this so don't worry. Click on your Avatar to open your profile. Please note that OCE's work office hours so no response can be expected until Monday at the earliest. Live chat is the other option.
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Upgrade problems
After waiting 30 mins on hold for Talk Talk Customer Support was advised that problems Ihave experienced since last upgrade (frozen picture, no playback of recordings, slowness of buttons, black screens and constant need for rebooting) Talk Talk were aware of the problem and working on another upgrade fix - no need for a new box. If this is the case why don't they let customers know - they told me many customers are affected. If so why not put out a general alert to customers that they are aware and sorting problem. Perhaps then their phone lines might not be so clogged up with fed up customers like me.
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