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Re: Talking youview boxes?


Re: Sky Sports Relaunch

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Karl

Can you confirm the date the Sky Boost £8.50 offer is going to be available to, I am due go on holiday soon so did not want to waste the weeks while i'm away, thinking I will sign up on my return. Thanks.

No date is mentioned except that the broadband offers are available until 17/08/2017, is it the same or is "Gondola" correct with 1st Sept.

Re: Internet channels have disappeared.

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Just to let you know, I have now lost access to BBC1 and BBC2.

Re: Sky Sports Relaunch

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Hi Swaish

 

I think this has always been the case, that suppliers of channels want an indication on screen to show which company is providing the service, just in case anyone streams their channels online.

 

Trust me, after a short time watching channels, you won't even notice the icon.

 

A bigger issue, but more down to Sky, is tonight, just when the Women's World Cup Cricket Semi between Aus and Ind was reaching a critical point, the Sky Cricket Channel switched to Nat West T20. It told you that the current match was on Sky Mix ?.....Er ? Not amongst our 8 channels !

 

TalkTalk - Please try to resolve this issue ? Live events must be on available channels, in preference to highlights, or the best of 1990 sports !

Re: No Sky Sports on EPG so cannot order Boost...plus when i record issue

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Hi

 

I have been speaking to one of our TV Tech managers and he has been looking into this for me.  He has now passed this to one of our provisioning colleagues to look into.

 

Thanks

 

Karl. 

Re: Adjust remote repeat rate

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Thanks Karl, I must have misread something. It's just old age, I press 1 and it comes up 11. I was sure I read that you could adjust the delay before it repeats. But I'm sure you would have heard of it. Many thanks for your prompt reply, cheers David.

Re: Adjust remote repeat rate

Re: Sky Sports Relaunch

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Hi

 

Just to officially confirm what has been said, 17th August is the final day to add the sports / Movies 'offer' boosts.

 

 - Sky Sports Mix is not available on the Youview platform via ourselves and other providers.  I know of only one other provider besides Sky that carries this.  I think Sky want to try to hold onto this to make it exclusive, but if a chance arises for our TV teams to negotiate for the rights to show this, without costing our customers any extra, they will always try to secure the best deals possible for our customers.

 

Thanks

 

Karl. 


Re: TalkTalk TV Help!

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Hi BJ

 

This is not as straightforward as it sounds, and our teams have no access to migrate the content.  This will have to be done via our back end development teams.  I've been speaking to one of my contacts who is looking into this for me and is in touch with one of our developers.  I'll chase this up for you today and see where they are up to.

 

Thanks

 

Karl. 

Re: No Sky Sports on EPG so cannot order Boost...plus when i record issue

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THanks Karl, but not really sure what that means....any chance this will be sorted out today?

Re: No Sky Sports on EPG so cannot order Boost...plus when i record issue

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Hi

 

There is no easy fix for this, and no way to override the system, this is a complex issue that has to be resolved through a number of network systems, so realistically this is not going to be resolved today.

 

Thanks

 

Karl. 

Re: No Sky Sports on EPG so cannot order Boost...plus when i record issue

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Hi

 

Another update,  Our provisioning teams advised they were unsure if your line would support multicast, so out TV teams have taken this directly to our network architects to look at this.  They have checked all your line data and DLM data and in their opinion your line is suitable for multicast, so we are going to ask the provisioning teams if they can remove the TV product from your account, then add it back in to see if this goes through correctly.

 

Am waiting to hear back from them now, so will update as soon as I hear.

 

Karl.

 

UKTV Player Error

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For the past few weeks I have been getting the error message "There seems to be a problem accessing the servers right now." with an error code UKTV-999.  I have tried updating the player manually but has not helped.

How to revert to plain text in MY TV

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Since the recent update the listings in MYTV have been displayed in pictures, rather than plain text.

Is there no way that us OAP's, who wish to retain our reading skills, can tune our boxes so that we receive plain text listings??

John 

Re: How to revert to plain text in MY TV


Problems with quality of Sky Sports Boost

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We recently upgraded to fibre broadband  and are happy with the download speed etc

On that basis I signed up for the Sky Sports Boost which had been a failure when we had fast broadband.

7 out of 8 Sky channels are acceptable, though not perfect.

Channel 404 is unwatchable - pixellation is frequent and covers anything from half to the whole screen. It is a football channel which I would like to be able to view.

The YouView box is connected to the router with Powerline adaptors.

Ihave unplugged and rebooted everything in sight and manully reset the YouView box broadband connection to DNS 8.8.8.8/8.8.4.4

Why do I have a problem with one channel and how can I fix it?

Re: No Sky Sports on EPG so cannot order Boost...plus when i record issue

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Thank you Karl...it really shouldn't be a problem with the signal i would have thought as the BT Internet & TV connection that was here before i moved in worked fine with none of these problems.

 

I'm hoping the team dealing with it can fix this today as i cannot understand why my account has been made Unicast when previously it was Multicast, as its a Talk Talk malfunction so to speak, i would hope they will prioritise for me. Thanks.

Re: No Sky Sports on EPG so cannot order Boost...plus when i record issue

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Hi

 

They will be looking at this as a priority.  The problem is hampered by the fact that there is no way to change or override this on the front end system, so they are having to take the long way round to get to the solution.

 

I will keep pressing them for updates.

 

Thanks

 

Karl. 

Re: No Sky Sports on EPG so cannot order Boost...plus when i record issue

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Thank you Karl, your help is much appreciated.

Re: Stuck order

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Thank you for your help ferguson and Karl. Hopefully this will be resolved soon.  

  Janis 

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