Hi see if you can play back recorded TV I did this upgrade tonight (7/12/16) and I now can't play back any of my recordings?
↧
Re: Software update hasn't worked
↧
Re: Interchanging Primary Youview box status
Hi Justin
If you can tell me the last 4 digits of the box identifier, I can set that as primary, and this will then receive all boost channels. Once set it should remain. Recently our TV teams have been running a database sweep to reset the primary box as it was identified that some accounts in the database had 2 boxes set as primary. The broadcasters will not allow this, so to comply our teams have made sure that only one box is set as primary. In most cases this causes no issues. A handful of customers with their own box, may have the wrong box set as primary, but we can quickly correct this.
Thanks
Karl.
↧
↧
Re: How can I make sure my new YouView box doesn't become my primary box?
Hi,
If a box sets itself as primary, this does not delete any recordings. This is simply a setting in the tV database.
If the wrong box is set as primary, just tell me the last 4 digits of the box identifier that you want primary, and I can set this. Takes about 30 seconds 
Thanks
Karl.
↧
Re: Youview error message TIG-239 after software update
Hi Bob,
This box is now set as primary for you.
Karl
↧
Re: Primary Youview Box Change
Hi Craig
This is now set.
Karl.
↧
↧
Re: Help with TV Boosts please!
Hi,
BT Engineers are Mon - Friday AM (8-1) or PM (1-6).
Can you give a couple of dates / Times you are available and I'll request this is booked.
Thanks
Karl.
↧
Re: tv guide on the viewbox
Hi,
Have you powered off the box for a few minutes via the button at the back ?
Thanks
Karl.
↧
Re: IPC 6023 Since December 1st
Hi,
BT engineer can check the port for multicast transmissions.
Bright spark engineers can only check intenal setup.
Can you call or Live Chat to our colleagues and request they cancel the bright spark engineer.
Thanks
Karl.
↧
Re: YouView unable to play back recorded Programes
↧
↧
Re: IPC6023 Lost Services
Ok, The router should arrive in a day or two.
Karl.
↧
Re: IPC 6023 Since December 1st
Hi.
Well the Openreach engineer who it turns out lives on the end of my street near to the cabinet, said there was no fault with my line. He didn't know about my multicast issue.
He didn't even know anything about multicast!
He replaced my master socket anyway admiitting it wasn't going to fix my multicast problem.
Sure enough, it didn't.
He then rang TalkTalk directly, and said because he knew me that he was trying to fix my problem.
TalkTalk ran him through the same thing they told me! Basically turn it off and on again.
They then said they would escalate it.
So someone at TalkTalk has gotten the wrong information.
There was no faults or errors on my line.
If anything, I now have a lower sync speed because of all the disconnects I have been doing and told to do.
The Openreach engineer had a speed of 64mbps at my premises.
The engineer I think, connected my main line to my extension and fitted a new master socket with a seperate ADSL connection where my extension box was. My original master socket is still where it was, but is now not in use.
By the time he re-connected I had 56mbps.
But his test kit showed my line was working at 85% capcaity.
So I am hopeful it will eventually return to the 60+ it was, as my router shows a maximum speed of 67mbps possible. If it doesn't. You know who I will be ringing.
But I still don't have my boost channels!
Openreach confirmed the fault doesn't lie at my premises.
But like I said.
I don't know why TalkTalk said there was a problem with my fibre.
Are you sure they didn't see all my disconnects trying to fix my IPC6023, and saw that as a fault?
Because that's what it sounds like to me.
And seeing that the enginneer didn't;
- Know I had a multicast issue.
- Do any tests or checks relating to multicast.
- And didn't know anything, or had any expertise in multicast.
So why is Brightsparks coming out again?
My equipment has been confirmed as working, and my line has been confirmed as working. Even before he did anything.
So the fault isn't my end, and I am getting fed up of people not knowing what they are talking about. Let alone doing. That is not aimed at you.
I repeat, there is no fault my end.
So TalkTalk had better sort out the problem, and fast.
If it has been working for months, and then suddenly stop, and the box has been confirmed as working, then cables can't just die, if they haven't been touched or moved.
But hey, I tried it anyway.
And then an Openreach engineer comes out for a fault that for once, didn't exist!
The final straw, was, that he didn't come out to fix my multicast issue. He came out because someone at TalkTalk decided I have a fibre fault!
What a complete joke.
↧
Re: Interchanging Primary Youview box status
Thanks Karl
The last 4 digits of the original box are 5dc4
↧
Re: Interchanging Primary Youview box status
Hi,
This box should now be set as the primary box for you.
Thanks
Karl.
↧
↧
Re: Primary Youview Box Change
Hi Karl, Thanks - appreciate the exceptionally quick response too!
↧
Re: Primary Youview Box Change
No Problem
Regards
Karl
↧
Re: Interchanging Primary Youview box status
Thanks Karl
Yes it is. I can view previously made recordings too except those made on Sky Arts 2. Is that because the channel of that name doesn't exist any more? I can view Sky Arts live.
↧
Re: Interchanging Primary Youview box status
Hi,
If the recordings were made prior to the channel name change, this may prevent the recordings from playing if it cannot identify any subscription information.
Thanks
Karl.
↧
↧
Re: How can I make sure my new YouView box doesn't become my primary box?
Thanks Karl:
So if the new box mistakenly sets itself as primary and you change it back, will the boost channels and any recordings previously made with them become active again on the old box? If so, how long does this take to happen?
Also could you perhaps pass on the suggestion that customers would like the abiltiy to set the primary box themselves? This is not the same as multiroom because the boost channels would still only be available on one box at a time.
Finally can you explain the rights issues involved that mean that when a boost is no longer active on a box, the recordings can't be accessed? After all it is still possible to archive these recordings to DVD via the SCART cabe, so what is the logic behind this? If you look at the 'TalkTalk TV - share your ideas!' thread, I've recently posted to mention this along with a whole list of other improvements I hope you can pass on.
↧
New house problem!!!!
I had talk talk in previous property I moved last week and told talk talk wanted to stay with them. A engineer came out today for Internet and phone that all sorted but my tv will not work we have tried all the things on website and still nothing everything they tell me on phone don't work and web chat I have to wait over a hour for a response I'm so frustrated any ideas
↧
Missing BBC 1, 2 & Entertainment Boost
I only received my youview box today and as stated above I am missing channels. There is a 40 minute wait to chat so I wondered if anyone could help? I've tried the old turn off and on again and re-scan for channels but I'm still only getting 50? Thanks!
↧