Was waiting patiently for it, but turns out it's onl for the DN360 & DN372 according to https://support.youview.com/youview-box/software-updates/talktalk-software-update-60-43-106-72-43-106
They state "... DN370T device will receive this update at a later date". So end of the queue for all of us stuck with this box.
Anyone any idea when this will be?
Hi Karl thank you for your reply. I have reset everything as you said but Im still getting nothing!
Well, it's been 3 years since I've had this issue - Re: New Software has Killed my Audio on HDMI
I have a picture from the STB via HDMI but suddenly no sound.
Oddly enough, the box has just received a software update - 70.42.57 - could that be the reason?
Have there been any other reports of this update causing issues?
I've yet to try a maintenance reset, but I'll only do that as a last resort...
I am so frustrated with talktalks customer service
I have just spent another 50 minutes on the phone - having spent a similar amount of time on the phone to them on Thursday and on livechat on tuesday
Each time they speak to me like i am a total imbecile
I have reset the box and updated the settings about ten times now and I still keep getting the same system error but it seems the TV support team don't believe me
They actually asked me if my TV was turned on !!!!
And they don't seem to be authorised to replace the box !!!
Aaaggghhhh !!!!
THEY ARE COMPLETELY DISHONEST.
They continually charge us for phone calls even though we have the anytime any network call boost.
I recently upgraded as I was offered a FREE mobile and sim, although I was advised there would be NO CHARGES, I have been charged £50 - 2 x £25 one for the ''included super router'' and the other for an upgrade charge,
I have been with this company ever since it was tiscali, however talktalk are so full of bullshi* all of their employees must MOO every time they put the phone down or end a live chat.
I have spent over 3 hours earlier today and tonight over 2 hours on live chat, been passed around to different dept and then back again and dealt with 14 different 'agents'.
Still got NO REFUNDS OR CREDITS, advised it might show on my next bill and have still NOT had confirmation of the dispatch/order of my promised FREE SIM and they continually keep telling me that I can NOT have a FREE phone, although it was 'mobile promotions' that 'contacted ME' and offered the FREE PHONE as part of our 'PACKAGE UPGRADE'.
TALKTALK CONTINUALLY MAKE PROMISES OF CREDITS, REFUNDS, FREE BOOSTS ETC ETC AND THEN 'FAIL TO COMPLETE ON THEIR PROMISES'.
THEY CONTINUAL 'CHARGE FOR NON CHARGABLE ITEMS' LANDLINE CALLS AND FREE CALL BOOST.
This is 'straight forward THEFT FROM YOUR BANK ACCOUNT, not only is it illegal it is also Completely AGAINST their OWN TERMS AND CONDITIONS, which COMPLETELY NEGATES ANY CHARGES IF YOU END YOUR CONTRACT EARLY, however they will continually deny that this is correct.
TALKTALK is 'DEFINATELY' the 'WORST' company for 'CUSTOMER CARE/SERVICE' and have 'NO RESPECT FOR LONG TERM LOYAL CUSTOMERS' they would rather 'sign up' new customers and give them MEGA DISCOUNTS TO JOIN AND THEN INCREASE THE CHARGES FOR LOYAL LONG TERM CUSTOMERS TO COVER THE ''DISCOUNTS'' GIVEN TO NEW CUSTOMERS.
It is a pity that there is not a 'site' where ALL of the disillusioned long term loyal customers could get together and 'CANCEL ALL OF THE ACCOUNTS THEY HOLD, THIS WOULD CERTAINLY MAKE THEIR ''LOYALTY TEAM'' SIT UP AND TAKE NOTICE.
Heres hoping that there is an internet techy genius out there that has the skills and ability to bring such a site to life, I for one would be one of the FIRST to add my details to the site.
Maybe wishes do come true at christmas, that way a large number of us could start the NEW YEAR with a NEW broadband and mobile supplier and a 'brighter future'.
Seasonal Greetings to ALL disgruntelled TALKTALK LOYAL CUSTOMERS.
As a request does anyone know how I can get a copy of 'live chat transcripts' as the 'send to email option' has been 'de-activated' on my last 2 live chats, obviously done on purpose by the relevant ''customer care/service agent''.
Hi Karl thank you for your reply. I reset everything as you said but I'm still unable to watch any boost channels! Is there anything else you can suggest I try?
Many thanks
I have an android 4.2.2 phone and I can't install the planner. I have successfully installed on my tablet but really want this on my phone. I'm getting error 102.
Hi.
Since the 1st I have lost all multicast chanels.
The day before they were working great.
Can any OCE lookeed into this.
I disconnected my Humax box and got my Huawei outof mothballs and got the same error.
It now tells me I have two boxes and won't play ball anymore, so hae gone abck to my Humax,
I alo changed from my purchased HG 635 to the terrible 633, and go the same 6023 error.
I have been on the phone getting nowhere.
First she told me there was an issue with my fibre and it wasn't in sync,
I told her my line was in sync and the internet was working great.
She then said she was off running testa nd will lose my connection while the tests were carried out. I never did lose connection.
Anyway she came back and said there was nothing wrong with my internet, and booked en engineer for the 13th.
So can an OCE take a loomk please.
I really cannot see what an engineer is gouing to find in all honesty.
Thank you.
How are you connecting your YouView box to your router?
Hi, I have just tried to turn on the TVs and the box is not starting up. I have tried the maintenance startup and that doesn't work. One thing of note is that the box is making a "ticking noise". Any ideas?
OK, that sounds like it could be the hard drive sticking. As a wholly unapproved measure you could try striking it firmly on top with the palm of your hand aka percussive maintenance, this has been known to work. If the "ticking" stops, reboot the box and let us know if that has sorted it, or not. If not then sadly it will be probably be terminal and the only solution is a replacement box.
Hi Thanks for the prompt reply. just gave it a smart tap and the box has started up. However I don't seem to have any of my internet tv channels. There is no "sport" in the filter listing.
OK, what happens when you select one in the EPG?
Hi. Just scrolled through the chanels and the sky sports are not there. I do subscribe to sky sports.
Hmm, OK, that is odd. I presume the box is connected to the internet and you don't have another one in use? Have you tried a soft reset i.e. press and hold the standby button on the box itself for around 8 secionds until the box reboots?
Just done a restart and still no sky sports. I have no other boxes and I have just gone back and tried BBC iPlayer. All worked ok.
OK, bear in mind that the likes of BBC iPlayer and internet TV channels work quite differently, so that doesn't really help us here. I have flagged it for the support team now.
Yes I was just proving the internet connection and not a faulty cable.
Mmm, no, on demand services can work at a much lower speed and with the benefit of a buffer which does not apply to live multicast services. Let's not get bogged down in the technical details just now.
Ok. Thanks for your help.