Re: free upgrade problems
thanks Karl.On the phone now - looking like a long wiat, and unfortunately I have no confidence that I will get this muck up resolved,
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Re: Setting primary TalkTalk Youview box
Karl, you're a star Box is working fine now. Sky channels are installed. If only your telephone support guys were as helpful .... Best wishes.
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Re: TALKTALK APP
Since the cyber attack access via the app has not been possible and there is no confirmed date when it will be available again.
View ArticleRe: New Customer - No Internet Sky Channels - No Talk Talk Button Working
Hi, does the software update complete - Y Button > Settings > Device Management > Software Update ? Thanks Karl.
View ArticleRe: Hi, I can't get Sky channels or TalkTalk boosts. I've done a factory...
Hi alcwyn 3 So I can look into this for you, please can you update your community profile to include your home phone number. To do this, got to 'My Settings'. then 'Personal Information', update your...
View ArticleRe: Multiroom
Hi, we currently have no immediate plans for a multiroom service. Thanks Karl.
View ArticleRe: I am still waiting for my free upgrade to skysports to be activated +...
Hi, this will be the free upgrade. When any channel is added from My Account, the TV box does not know this, so the first time you access the channel it will ask you to set this up. When it...
View ArticleRe: Not being able to send emails to btinternet.com addresses
Hi David, we believe this problem has been cleared. If you're still having problems please update your community profile to include your full name, landline and mobile number, so that I can pass your...
View ArticleRe: ITV Hub player not working
That error code suggests it's an ITV problem.Have a look at this old thread on the Youview forum which has some useful...
View ArticleRe: When should I receive my YouView box? My TV go live date is today!
Hello I've been waiting since 18/12/15 still no show its a joke don't hold your breath
View ArticleRe: Unable to see TV channel boosts in EPG
Hi Karl, Thanks for getting back to me. I have now powered off the router for 30 minutes and powered it back on again. Thanks, Andrew
View ArticleRe: TV box order 18/12/15
My exchange has fibre broadband only its not avalible to talktalk it is for several other companies as for the TV box order 18/12/15 its still no where to be seen two calls to customers sevice...
View ArticleRe: Unable to view boosts since upgrade to fibre
Hi Karl, Router arrived today but has not resolved the issue. Have spoken to Tech support and the issue now has been escalated and is now being looked at by the Network service desk. Will update thread...
View ArticleRe: Unable to see TV channel boosts in EPG
Hi, Was as I suspected. Fibre orders completed and live, but still connecting to our DSL equipment. I've raised this to networks to book out an openreach engineer to switch the line over to the...
View ArticleRe: TV box order 18/12/15
Hi, don't take my word for it, head over to the BT infinity website, as I did, pop in your phone number and post code, confirm the house number when asked, and you will see it shows fibre is not yet...
View ArticleRe: Unable to see TV channel boosts in EPG
Hi Karl, Thanks for your help, it is much apperciated. Out of interest, once the connection is switched over to the fibre circuit is there any additional things I need to do so that I can view the TV...
View ArticleRe: Unable to see TV channel boosts in EPG
Only thing to check from your side, is that the username is in the router. Karl.
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