Re: Sky Movies
Exactly the same here. Had an online chat with customer services who didn't know anything about this offer and there was nothing on my account about the offer. They couldn't help me any further
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Order cancellation
Just received an email stating that my order wit talkTalk (ref 51063804) has been cancelled ! as you can see, it tells you very little about what has been cancelled. This prompted me to contact...
View ArticleRe: Error mess 6023 on internet channels - on demand works fine - all worked...
Router resetAll kit resetNo difference
View ArticleNo Freesat and Powerline adaptors will not pair
I am a confused oap. I phoned to report an error on my bill and was talked into having a tv package. I explained I had Freeview and Freesat built into my Samsung smart tv, i also have all the on demand...
View ArticleBroadband speed of 0.78. can this be bettered
I have just got a new router and my broadband speed is down to 0.78. I am plugged into the main BT socket with a filter. It's Christmas I cannot use either my computer nor my Plus TV package. Can...
View ArticleRe: Broadband speed of 0.78. can this be bettered
I'm afraid it is 10 days before you're up and running properly with the best balance of speed and stability.If you've started at 0.78 I don't think it will be fast enough for Plus TV boost channels...
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Re: Sky Movies
Captain Pugwash wrote:Never fails to surprise me, seems ridiculous to send an email for an offer that has expired. If it's any consolation at all, I also received an email reminding me of the free...
View ArticleRe: Free Sky Channels IPC6023 error
Hi Will Networks identified a possible fault and raised this to Openreach for further testing. This is still with them currently. Thanks Karl.
View ArticleRe: new YouView subscriber - Issues with TalkTalk button and no Sky channels
Hi, fibre connection looks ok, and is in sync at 69mb. Can you try enabling bridge mode in the router and static IP in the YouView box.. Log into the router at 192.168.1.1 - Username : admin...
View ArticleRe: I have just received the sky sports bundle and receive the error code IPC...
Hi, try a YouView Reset. Set the box back up and retest. If this fails then it's going to need an engineer out to replace the box and test the setup. Thanks Karl.
View ArticleRe: No Sky channels
Hi, So I can look into this for you, can you please answer the following : Can you see the channels in the guide? Are you getting any on screen errors ? Does the channel show, break up and then error,...
View ArticleRe: Sky Movies Boost - free month then half price
Hi, I believe the offer for Sky movies has ended, but I could be wrong. Give our customer services a call and if applicable they can add any offers manually directly to the account. Thanks Karl.
View ArticleRe: youview freeze at 1am
Hi KarlFactory reset made no difference. See Netflix nightly freeze post for the identical problem. Fault now occurs just after midnight now we are on GMT. Doesn't seem to affect other players or modes...
View ArticleRe: No sky boost channels
Hi Iain1986 I've raised this to our network teams to check the IPTV / Multicast config is correct on the MSAN (Exchange) side. Thanks Karl.
View ArticleRe: What firmware should I have with youview I have v 1.05t at the moment on...
Hi, 1.05t is the best firmware for TV for the 3780. I've also made a change to the line to improve the speeds. Do the channels show in the guide, channel 301 etc? Any on screen errors ? Is...
View ArticleRe: Failed recordings for last 3 days.
Hi, Try a YouView Reset. Set the box up and retest. If still failing it will need an engineer to swap out the box. Thanks Karl.
View ArticleRe: Not receiving any Sky Channels IPC 6023
Hi Morrhann I'm showing a failure at the exchange port, and cannot see this is configured for multicast. I've raised this to networks to look into. Karl.
View ArticlePressing Talk Talk Button on remote nothing happens
Cannot receive Talk Talk content on youview box. Found another post with similar issue but no resolution on it. On setup the only error displayed is "Cannot Connect" when trying to update. I have tried...
View ArticleRe: Free boost
Hi, So I can look into this for you, please can you update your community profile to include your home phone number. To do this, got to 'My Settings'. then 'Personal Information', update your details,...
View ArticleRe: free upgrade not working
Hi, you can give our teams a call and they can add this for you manually. Thanks Karl.
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