Re: Does anyone know if were going to get a replacement for Home Channel?
I don't subscribe to any extra channels so I didn't know that Home was previously included in an extra subscription package. I apologise for my lack of knowledge but I notice that my previous post has...
View ArticleRe: Super Router HG633
Hi tomahawk15 Have you looked at some of the other threads about the firmware update for HG633. There are many active discussions on the subject.
View Articleipc6023
HI. Like many others I too keep getting error code IPC6023.I have been through all the proceedures listed on the forum but nothing will get the Sky channels.I am using a TalkTalk supplied D Link router...
View ArticleRe: BT Sport
Hi Ian, Really sorry for this. There has been an issue with incorrect EPG listings affecting a very small number of customers. Our teams are working on a fix now, to remove any invalid entries and...
View ArticleRe: FAO OCE Karl picture box issue.
Hi Daniel, I've passed your details over to our IPTV tech team to have a look at this one. It is strange that these work individually but not when added as a combined boost. Thanks Karl.
View ArticleRe: No entertainment boost channels
Thanks Karl. I'll go through the process with the new router and let you know how I get on. Thanks again Jim
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Re: FAO OCE Karl picture box issue.
Hi Daniel, Our IPTV teams have been able to recreate the issue with Brooklyn nine nine episodes and some of the other box sets. They have taken the production logs and past these over to our media...
View ArticleRe: FAO OCE Karl picture box issue.
Is there a rough time scale for a fix or not? I'm glad they where able to see the issue.
View Articlewhat has happened with the missing text on front page news and tv window
WHY HAVE WE LOST THE TEXT ON FRONT PAGE THAT GOES WITH NEWS AND TV, ( JUST BLANK WINDOW )
View ArticleRe: ipc6023
Hi Kevin, I've made a change here, can you reboot and retest please. If possible are you able to test the TV box direct to the router to rule out any issues with the extenders. Thanks Karl.
View ArticleRe: FAO OCE Karl picture box issue.
Hi, No timescale given as yet as they have only just been passed the issue, but we usually expect to get a reply within 24hrs. The logs do show there is an issue with the way the boost has been set...
View ArticleRe: ipc6023
Hi Karl Although what you did fixed the problem, what are you doing to stop it happening.So many customers experience this fault yet nothing is being done, in my opinion, to address the root cause.Some...
View ArticleRe: ttg 201
Hi, Try manually setting the network connection on the YouView box, in the Settings Menu go to Network & Internet, toggle to Manual and then use the following: IP address 192.168.1.100 Subnet...
View ArticleRe: ipc6023
Hi Kevin, the 6023 errors are generic connection errors and can have so many root causes, so there is no one simple fix. It's a bit like saying there is a fix for a dropping broadband connection....
View ArticleRe: ipc6023
Hi Karl That explains a lot. Thank you.I suppose we will just need to contact you every time it popps up. Anyway, thanks for sorting it out this time. Regards Kevin
View ArticleRe: FAO OCE Karl picture box issue.
Karl just to let you know the boost is now fully working as it should be. That was sorted quite quickly I must admit. Thanks for getting this sorted out.
View ArticleRe: FAO OCE Karl picture box issue.
Hi Daniel, I've had an email back from the production team to advise they have fixed the issue. They are going to fully investigate further to see why the issue occurred. I've added a credit to...
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