my youview will not respond to any buttons+ ipc6011 again!!!!!
there appears to be a software update? earlier i noticed a new look guide, But at this moment and for the last half hour i am unable to change channel, the youview appears to be recording a freeview...
View ArticleRe: Complaint ongoing - no help - causing such stress
Hi leigh4, Can you please add your home phone number to your Community Profile I can then locate your details and read through the notes on your account. Thanks Karl.
View ArticleRe: why does video not download from home page
Hi, Are you using any specific app for dowloading the video ? Karl.
View ArticleRe: hello i canccelled my account three month ago and am still receiving bill...
Hi, Try a live chat session with our billing teams http://tinyurl.com/ot56hg8 They can have a look at the billing. This may have been a final bill produced usually within the month after the...
View ArticleRe: No Internet TV service
Hi, I've reset the data port and TV port here, checked the profile settings are fine, all looks ok. can you try manually setting the network connection on the YouView box, in the Settings Menu go to...
View ArticleRe: sky channels not available;
Hi, Now you are on fibre, have you tried setting the router to bridge mode,. Karl.
View ArticleRe: Absence of SKy on YouView box
Hi, Can you manually run a software update : Y Button > Settings > Device Management > Software Update Let this complete, then check the guide after 5 minutes and see if the channels are...
View ArticleRe: my youview will not respond to any buttons+ ipc6011 again!!!!!
Hi, run a YouView Reset and choose option 4 to 'keep recordings'. then retest and see if the issue occurs again. Karl.
View ArticleRe: why does video not download from home page
Hi Karl,I am using firefox to access the internet and TalkTalk is the homepage, I did not think I would need a special programme to see the homepage videos. I have no problem downloading other video as...
View ArticleRe: No Internet TV service
Hi Karl Thanks for helping with this. I have just tried this and it failed to make any difference. However, I wasn't sure if I should enter the 8.8.8.8 as the primary or secondary DNS? If primary,...
View ArticleRe: why does video not download from home page
Hi, sorry, am getting a bit confused with you saying download... you mean when you go to the talktalk home page the videos will not show / play ? Can you give a link to the current page you are on...
View ArticleRe: No Internet TV service
Hi Ben, you can use 8.8.8.8 as primary, and 8.8.4.4 as secondary DNS. Also, try he following : Log in to the router at 192.168.1.1 Username : admin Password : admin Select Advanced from the left,...
View ArticleWhy am I paying the full price
I phoned talktalk to complain I hadn't been given prompt payment discount. I was told it would come off the next bill. I was then told I would have a cheaper monthly bill if I took the TV package. I...
View ArticleRe: Talktalk Youview Box failing recordings
I am having exactly the same problem on my Huawei box. Recordings suddenly freeze and cannot be resumed. If the box has to be replaced what happens to the recordings that I have stored on there. Is...
View ArticleNew customer - No TV for at least 3 months and appalling service
Order N33336194 I would appreciate your help in resolving an issue with TalkTalk service. On the 1st September I ordered a TV, fibre and Telephone service online as a long standing customer of BT. It...
View ArticleBT Sport
Good Evening, I am asking the question once again, will Talktalk be adding the BT Sport channels to your TV lineup? I have sent an email direct to Dido Harding to ask this question, it seems pretty...
View ArticleRe: New customer - No TV for at least 3 months and appalling service
I had similar problems when my service started. Although it has been in the media about talktalk's high level of customer service (cough cough), they will never learn. You are probably better going...
View ArticleRe: BT Sport
I have read that numerous times, since then BT have gained a number of sports rights.
View Articlecan a bigger hard drive be fitted to the you view box
my mrs is a *@#][!![]'#[@#]!* for recording things and almost filled our hard drive up on the sky box, is it possible to fit a bigger hard drive to the youview box
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