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Re: How many engineers does it take to fix my fibre broadband?

Hi Rosyb  I'm going to escalate this across to our NOC engineers and ask they check the VLAN circuit ID's on our side match the ID's on the BT side.  While I'm doing this, can you  try enabling bridge...

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Re: How many engineers does it take to fix my fibre broadband?

Hi Karl, I have done as you asked and the channels are still not available. Rosy B 

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Re: How many engineers does it take to fix my fibre broadband?

Hi,  Did not think it would make a difference, but always worth trying.  Our network teams are seeing a possible fault and are liaising with openreach currently.  I really want them to check the...

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Re: How many engineers does it take to fix my fibre broadband?

Thanks Karl. In the meantime I am trying something else.  I'm borrowing a portable tv and hooking it and the Youview box directly to the router, to eliminate any possible fault with the powerline...

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Re: How many engineers does it take to fix my fibre broadband?

OK.  The powerline adapters can be working correctly, it can also be household wiring.  I've dealt with faults where this has been resolved simply by plugging the adapters into different sockets.......

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Re: How many engineers does it take to fix my fibre broadband?

Hi Karl.A quick update.  I connected a small LCD tv to the Youview box via HDMI cable, which I then connected directly to the router. I'm still getting the error message about no broadband connection...

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Re: faulty youview box

thanks again karl for your helpregardsharrie

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Re: IPC6023 & Intermittent Internet Connectivity

Karl, The new router arrived and I've run with it for a couple of days. It appears to have resolved the issue. Many thanks,Martin.

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I have bt line in house do I still pay for installation fees

I am thinking of having new broadband and phone but have to have bt line i have one into house do i have to pay instalation or just connection fee 

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Re: I have bt line in house do I still pay for installation fees

Is the line active with another company at present?

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Re: I have bt line in house do I still pay for installation fees

no i have virgin at moment fibre optic but expensive it was connected a few years ago

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I keep losing internet connection.internet light changes from green to red.

The Internet light on modem keeps changing from green to red.I then have to switch modem off and on again.this can happen many times during each day.can anyone tell me what to do to stop this.thanks

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Re: How many engineers does it take to fix my fibre broadband?

Hi Rosy,  Can you confirm if you connected the youview directly to the router bypassing the powerlines.  Thanks   Karl. 

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Re: IPC6023 & Intermittent Internet Connectivity

Hi Martin  Glad to hear this has helped.  Karl

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Re: How many engineers does it take to fix my fibre broadband?

Hi Karl. Yes as I said in my previous post. TV connected to Youview box by HDMI. Youview box connected directly to router. Router plugged into newly installed Mastersocket. All equipment plugged into...

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Re: How many engineers does it take to fix my fibre broadband?

Hi,  OK, just wanted to 100% confirm this so I can relay this to networks.  I'm waiting on the report back from openreach and our Noc teams so I can decide the next step.  Karl.

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Re: How many engineers does it take to fix my fibre broadband?

ok thanks 

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Re: I have bt line in house do I still pay for installation fees

Hi,   Virgin use a different cable connection and not a BT line. If there is no existing BT line going from the house to the BT pole or cabinet then they would have to install a new line.  Thanks...

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Re: I keep losing internet connection.internet light changes from green to red.

Hi, So I can look into this for you, please can you update your community profile to include your home phone number. To do this, got to 'My Settings'. then 'Personal Information', update your details,...

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poor reception on lots of channels

We have poor reception on many channels, this has been going on for a few weeks now. I tried to retune and this resulted in many channels disappearing altogether. The bbc channels don't seem to be...

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