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Re: TV boosts not working just showing a blank screen

Try a factory reset read the thread carefully and read the options on the youview box carefully there is a option that allows you to reset and keep your recordings instructions in thread here...

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dim picture

hello rather new to this and have looked at other threads. My issue is that for some reason the talk talk tv has gone excepionaly dim. it is not the tv or the hdmi cable. i have tried other sources and...

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Re: ttg 201

Hi have tried to set up with manual settings still same error

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Re: I have the itv collections boost but it doesn't appear in the tv2go app

Hi,   The TV2GO app will only have a limited amount of content currently due to licencing issues.  Our teams are looking at licencing options for other channels.  Thanks   Karl. 

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Re: hi, i cant find MTV catch up, can someone help please

Hi,  You can go to the TalkTalk player, choose my Boosts and look at what is available under music boost.  Thanks   Karl. 

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Re: Any ideas on resolving IPC6032? It affects my Sky channels.

Hi, So I can look into this for you, please can you update your community profile to include your home phone number. To do this, got to 'My Settings'. then 'Personal Information', update your details,...

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access to talk talk

After switching on my computer  and the front being active it is taking 3/4 minutes for internat access to become availableAny idea why, it used to be almost instant?

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Re: access to talk talk

after switching on my computer and the first page being active and working, it is taking 3/4 minutes for internet access to become available up until a week ago it used to be almost immediate, any ideas? 

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Re: unable to access teletext on bbc channels

Hi,   Have you tried turning off the box by the button at the back for a few minutes.  Karl.

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Re: How do I get back to the last channel I was watching?

Hi,   There is no last / previous button on the Youview remote.  Thanks   Karl. 

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Re: Data Issue Reference INC000013207741

Hi,   To cancel any services you will need to call our customer loyalty teams directly.  Only the loyalty teams have the required system access to process a cancellation request.  Thanks   Karl. 

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Re: error code

Hi,   Sorry to hear this. If the box itself is failing then it does need to be replaced by an engineer.  Have they booked this in for you, what date is this arranged for ?   A month is far to long to...

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Re: dim picture

Hi if you have tried another HDMI cable and other HDMI port on the TV and the picture is still dim, it could be a fault with the box.  Try changing the output resolution settings from the youview...

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False advertising for £50 love2shop voucher

I signed up to talktalk only as I needed broadband and the fact they were offering new customers a £50 love2shop voucher when you took out one of their packages really caught my eye. I've waited 3...

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Re: ttg 201

Hi,  I've made a change to your line, to increase the SNR can you reboot and retest. Thanks  Karl. 

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Re: Sky channels pixellating

Thanks Karl That seems to have worked. I've checked it over the weekend and, apart from a very occasional blip, the Sky channels have been fine. I appreciate your help and tenacity! Kind Regards Mark

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Re: Sky channels pixellating

Hi Mark,   Glad to hear this has improved the channels for you.  Karl

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Re: hi, i cant find MTV catch up, can someone help please

Mtvs music channels don't have catch up if you're looking for Mtvs entertainment channel follows Karl steps except look for entertainment under the my boosts section. 

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Re: unable to access teletext on bbc channels

 Thanks Karl - tried this and text now back

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Re: unable to access teletext on bbc channels

No Problem    Karl.

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