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Re: boosts not showing on tv2go
Hardly worth having if you can't watch all your TV Boosts. Why have an option for "Subscribed" channels if you can't view them?
View ArticleSky 1 playback distorted
We use our youview Huawei box every day and it works fine with one exception and that is Sky 1.each time we prerecord a program when we watch the program at a later date the picture is distorted and...
View ArticleRe: Failed recordings when watching Netflix
Same issue here. Every recording has failed while viewing Netflix. Recording gets partway through and then freezes. Got the older box, is there a free upgrade to get one of the new boxes. Have friends...
View ArticleRe: £35.00 Charge to add a boost
The charge must have something to do with the amount of boosts you have. I took off the ITV collections got the boost i wanted with no charge being requested.
View ArticleRe: My home land line is not working. I have checked all connections but the...
Hi, So I can look into this for you, please can you update your community profile to include your home phone number. To do this, got to 'My Settings'. then 'Personal Information', update your...
View ArticleRe: Will you be adding a TalkTalk TV App (Formally Blinkbox) to Plus TV Boxes
Hi, All good ideas, and we can certainly feed back to our developers. currently no plans have been announced for any new apps to be added. Thanks Karl.
View ArticleRe: No Internet Channels on my Youview Box
Hi, So I can look into this for you, can you answer the following questions : Are the Internet channels showing in the guide ? Do you get any on screen errors? Does this affect all channels or...
View ArticleRe: Missing you view box.
Hi rejota01, I've passed your details over to our Customer Loyalty managers requesting you are called. They will have access to dispatch a box directly or arrange another Qube engineer for install....
View ArticleRe: Sky channels pixelating
Hi, I've moved the profile back to 9db. this should allow more margin for the SNR to fluctuate. Thanks Karl.
View ArticleRe: Error IPC6023 when trying to receive Sky Sports
Hi, So I can look into this for you, please can you update your community profile to include your home phone number. To do this, got to 'My Settings'. then 'Personal Information', update your...
View ArticleRe: Tv interference
Hi, There are some errors showing. I've raised the profile to account for these, try today and see if there is any improvement. Thanks Karl.
View ArticleRe: Sky 1 playback distorted
Hi, Can you try a YouView Reset and choose option 4 to 'keep recordings'. Set the box back up and try another Sky 1 recording. Thanks Karl.
View ArticleNon Delivery of YouView Box and INCOMPETENT LYING customer 'service'
After numerous phone calls and online chats I am at my wits end! Just moved from Sky, although I will be going back if this doesn't get resolved as their customer service was great. However, my sky...
View ArticleRe: pI've tried everything to get a freepost bag to return a not needed...
Hi willwalk Thanks for your post, sorry that you are having problems. If you would like us to look into this, please can you update your community profile to include your home telephone number, we...
View Articleprogram info screen changes when online
Is it possible to select which info screen is shown? or switch between them? or add this feature in the future? Its a bit annoying that each time I press the info button the screen initially shows the...
View ArticleRe: Failed recordings
Hi fre55die, How are things going with the new box ? Thanks Karl.
View ArticleRe: Non Delivery of YouView Box and INCOMPETENT LYING customer 'service'
Hi, Can you add your home phone number to your Community Profile please. Thanks Karl.
View ArticleRe: Non Delivery of YouView Box and INCOMPETENT LYING customer 'service'
Hi Karl, Done. Although if you are trying to contact me I'm at work and on my mobile. I'm assuming it's so you can look up my account though Regards, Peter
View ArticleCan't watch lucky man episode5 on tv on demand why
Can't watch episode5 of lucky man its not on tv on demand just episode4 not been updated yet why
View ArticleRe: Will talktalk be showing frampton/quigg fight this saturday ?
Hi Sean, No plans to show the fight this Saturday have been announced or advertised. Thanks Karl.
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