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Re: Sorry, we can't run a speed test from your location how many times do I...
Hi, http://www.supportal-test.co.uk/ is a speedtest set up by our Network teams to gather results when looking at speed issues. This can be used outside of My Account and you can still enter your...
View ArticleRe: Failed recordings
Hi fre55die, Completely understand your frustration over this. I have spoken to some of our teams, and an issue has been identified automatically with some boxes following the last update. There was...
View ArticleWhy can't I get subtitles on BBC iPlayer on Youview? The S is missing.
I have tried restarting the Youview box but for all the catchup programmes where subtitles are said to be available the S is missing.
View Articleprimary box, secondary box. internet channels
Hi all first posting. Have seen some of the answers, but not complete. I have two boxes, humax and huwaei. humax is in the main viewing room and all ok until recently when no internet services...
View ArticleRe: Optimum time to cancel a TV Boost
Thanks for your reply eebdsirhc, As grateful as I am for your help, I am a little disappointed by the lack of response to my posting. I suspect this issue is complicated by the relationship between...
View ArticleRe: Optimum time to cancel a TV Boost
One point though is that these forums are not real time and the OCE's answer posts oldest first, so it can sometimes take 24 to 48+ hours to pick up new threads, particularly at busy periods and around...
View ArticleRe: IPC6023
Hi Karl Rebooted the youview box but channels are still unavailiable. Can you advise?
View ArticleRe: Why can't I get subtitles on BBC iPlayer on Youview? The S is missing.
Hi Tricia When you restarted the youview box, did you power off by the button at the back for a few minutes ? Thanks Karl.
View ArticleRe: Why can't I get subtitles on BBC iPlayer on Youview? The S is missing.
Hi, Can you give couple of example programs, I'll fire up my TV here and test these to make sure there are subtitles showing and it's not a wider issue etc. Thanks Karl.
View ArticleRe: Why can't I get subtitles on BBC iPlayer on Youview? The S is missing.
War and Peace, Happy Valley
View ArticleRe: IPC6023
Hi, If you are seeing the IPC6023 errors on some of the multicast (internet) channels, Can you please try the following : • Power off the YouView Box (switch at the back).• Power off any Powerline...
View ArticleRe: Why can't I get subtitles on BBC iPlayer on Youview? The S is missing.
Hi Tricia, Tried both the latest episodes of these, and subtitles are showing. When viewing these in Iplayer, and you press the subtitle button on the remote, does it underline the 'S' at the bottom...
View ArticleRe: Why can't I get subtitles on BBC iPlayer on Youview? The S is missing.
I have happy valley on the screen. the i and the + show, but no s. i tried the subtitle button on the remote but nothing happens on the screen. thanks
View ArticleRe: Why can't I get subtitles on BBC iPlayer on Youview? The S is missing.
Karl, I have just read through the reset instructions from your link. It looks pretty complicated for an 82 year old lady to do! tricia
View ArticleRe: Why can't I get subtitles on BBC iPlayer on Youview? The S is missing.
Hi, Ok, before trying this, can you try updating the on demand players. Press the Y button on the remote, on the on screen menu, go to Settings then go to Device Management. Select the option for...
View ArticleRe: Why can't I get subtitles on BBC iPlayer on Youview? The S is missing.
Karl, you are being very patient! Have just done that but it has made no difference. In fact, I did that yesterday too, to no avail! Why do you think subtitling works on channel 5? Most of the other...
View ArticleRe: Why can't I get subtitles on BBC iPlayer on Youview? The S is missing.
Hi Tricia, As channel 5 is working, I can only think it may be something missing with the Ipayer app. Only way I can think to resolve is to reset the box. You can try the standard reset process...
View ArticleRe: primary box, secondary box. internet channels
Hi Karl i have seen a number of your replies to other queries and am glad you answered mine. I had a very unproductive "chat" with a TT rep this morning, endlessly repeating the same info. It came...
View ArticleRe: Why can't I get subtitles on BBC iPlayer on Youview? The S is missing.
Karl, you are a star, your last suggestion worked! I had a bit of a problem with entering my post-code wrongly and couldn't figure out how to correct it. Had to call huawei for help on that, but when...
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