Karl, you are a star, your last suggestion worked! I had a bit of a problem with entering my post-code wrongly and couldn't figure out how to correct it. Had to call huawei for help on that, but when all the reset was completed I tried Happy Valley again- lo and behold! I now have subtitles on BBC IPLAYER again. Thank you so much for your help and patience Karl. Lots of Kudos. Tricia
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