Re: I connected broadband and youview box but I haven't got any internet...
Hi Joanna, Just following up on this one. Now BT have corrected the fibre issue, is everything working correctly, any further problems etc. Thanks Karl.
View ArticleRe: Netflix crashes YouView box at midnight every night
a-jay wrote:Youview has asked people who experience this problem to send them some info such as the s/w versions and hardware used. Do you have a link for this?
View ArticleRe: On-Demand boost content not appearing in search
Hi, According to the Youview forums my retail box should still "see" the TT on-demand content when searching as this is determined by the ISP Configuration number (which in my case is 1501021).What...
View ArticleRe: Failed recordings
Hi KarlIf you could please. 7 days less wait. Do I have to cancel the booked one for 25/2 or will you do that?Thanks
View ArticleRe: On-Demand boost content not appearing in search
Hi, The ISP config number is correct and shows information pertinent to your connection etc, but will not go into detail regarding the software. The first 2 numbers of the config indicate customer...
View ArticleRe: Failed recordings
Hi, I've booked in the 18th and cancelled the 25th until an earlier appointment opens up. Thanks Karl.
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Re: Failed recordings
No Problem I'll check periodically and see if more appointment slots open up. Karl.
View ArticleRe: On-Demand boost content not appearing in search
Hi, Thats odd as Youview support says the exact opposite of that: - "The presence of ISP-specific items in Search is dictated by the ISP Config you have (check software versions) and really should...
View Articlecan't access tv boosts
I have tried to access my tv entertainment extra boosts for the last few days and am still not able to access them
View ArticleRe: "Access Denied" on jetblue.com website
sorry - been away - mine's an ADSL (Home WiFi) connection.
View ArticleRe: Faulty YouView Box
Hi Chris Yes please raise a complaint, I've filled in personal details.Please provide a complaint reference once logged Thanks
View ArticleRe: 6 weeks and still no sky/internet channels. Does anyone care?
Hi Iain I've passed this back to networks requesting this is escalated to our NOC teams (higher level engineers) to re-add the details on to the MSAN to verify configuration is correct. Thanks...
View ArticleRe: On-Demand boost content not appearing in search
Hi, You may be misinterpreting the meaning from that sentence. The ISP Config, does affect the search if the 4th flag is set incorrectly. So, if this is set as Unicast, then only freeview / on...
View ArticleRe: can't access tv boosts
Hi, So I can look into this for you, can you please answer the following : Can you see the channels in the guide? Are you getting any on screen errors ? Does the channel show, break up and then...
View ArticleRe: Faulty YouView Box
Hi, A complaint has been raised to CEO for you and is now on your account. Thanks Karl.
View ArticleRe: On-Demand boost content not appearing in search
Hi, Thankyou for clearing this up :-)Seems to just be a side-effect of using a Humax box then! cheers,
View ArticleCan I use three power line adaptors together, TV, Mac and router, or do they...
Can I use three power line adaptors together, TV, Mac and router, or do they only work in pairs.
View ArticleRe: Can I use three power line adaptors together, TV, Mac and router, or do...
You can use numerous PLA together and they don't have to be in multiples of two.The procedure for adding extra units can be found in the help article How do I use my Powerline Adapters?
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