Re: Sky TV boosts still not showing even after engineer visit
I take it that you have checked that your box is actually connected to the internet? That being the case, would it be possible to test just temporarily with an ethernet cable directly from the box to...
View ArticleRe: For the past 2 days netflix wont load, nothing else is affected, have...
Have you tried a soft reset? Just press and hold the standby button on the front of the box for about 8 seconds until it reboots. If everything else is working OK it could be an issue at the Netflix...
View ArticleRe: TV signal weak or lost - But it's not! Also IPC6024
I've just done the reset. I tried searching to find out what settings would be erased but couldn't find any info so i went ahead anyway. Unfortunately although i selected to keep recordings, it still...
View ArticleRe: Buffering on Demand
Hi Still the same problem I am afraid !! Possibly a bit worse to be honest !!!
View ArticleRe: Buffering on Demand
Hi JohnnyGowcho, I'm sorry to hear this. Are you connected in a wired or wireless state? Thanks
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Re: Help with Error Code TTG-201 and IPC6003
Hi Debbie, It's a "dlna" super router HG635 - Hardware version: G.1.01 No I haven't tried another router, I don't have another one to try with I'm afraid Thanks.
View ArticleRe: Help with Error Code TTG-201 and IPC6003
Hi Gamecat Thanks for your reply. I can send a replacement router for testing, would you like me to arrange this? Debbie
View ArticleRe: Which is my primary box ?
Hi FiestaSam67 Thank you for updating your Community profile. I have updated this, please can you retest and let us know how you get on. Debbie
View ArticleRe: Help with Error Code TTG-201 and IPC6003
Hi Debbie, Thanks for the quick reply. The replacement router would be great (if there's no charge). Thank you.
View ArticleRe: Help with Error Code TTG-201 and IPC6003
Hi Gamecat I have ordered a replacement router and returns bag for testing (there will be no charge for this router) Please allow 3-5 working days for this to arrive. Please let us know how the...
View ArticleRe: where have all the free films gone
Hi lillian1, Where did you see the free films? Could you provide a bit more information. Thanks
View ArticleRe: New Powerline Wifi adapter will not connect to Router (and/or pair with...
Hi Jeff Have you had a look at this help page? Wireless Powerline Adapters setup guide Thanks Debbie
View ArticleRe: Help with Error Code TTG-201 and IPC6003
Thank you Debbie. I will let you know how I get on.
View ArticleRe: For the past 2 days netflix wont load, nothing else is affected, have...
The apps on separate devices are different and so these variances can happen. There have been a few reports of this issue recently though so I have flagged it up to the support team, they may be in a...
View ArticleRe: Recordings keep freezing
Hi TomSmith4 I'm sorry to hear this. Please see this help page Problems Recording for further information. Thanks Debbie
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Re: No Internet TV service
Hi Karl I haven't had any reply from you, so thought I'd try re-posting. Following the engineer's vist I've had a few call-ups from customer service but all they have done is ask me to check...
View ArticleRe: Bad customer service etc
Hi baxy1231, Please can you update your forum profile to include your telephone number so that we can look into this further. To do this go into "my settings" then "personal information" then add your...
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