Here is the reply I received to the email I sent copied earlier in the thread. Is this really the best you can do, TalkTalk?
'Recently you requested personal assistance from our on-line support
centre. Below is a summary of your request and our response.
We will assume your issue has been resolved if we do not hear from you
within 168 hours.
Thank you for allowing us to be of service to you.
Subject
---------------------------------------------------------------
Complaint about the removal of six channels from the TalkTalk TV Entertainment Boost - Please reply via email, not by telephone
Discussion Thread
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Response Via Email(Partha Pratim Biswas) - 16/06/2016 06.40 PM
Dear Joshua Yates,
Thank you for contacting TalkTalk regarding the removal of TV channels, compensation and the experience you've had with us.
I'm sorry you've had to contact us with a service issue, I will do my very best to take care of things from here.
I understand that you like some of the TV channels in Entertainment Boost the most. Please note that time to time we need to make changes in our TV Boosts to improve the services for better experience. As a result of this TalkTalk has decided to remove some TV channels and add 'TalkTalk Film Club'.
I'm sorry, but we're unable to offer you any compensation as TalkTalk can make changes in products and price with proper notification.
Please be assured that we'll give proper notification, if we make any further changes in our products.
You can also get helpful information regarding your query on our website: https://sales.talktalk.co.uk/pricing/info/pricing-notification
I hope I've explained things clearly for you here. If you have questions about anything else, feel free to get back to us.
Now you can check your TalkTalk account and run real time health checks of your services on the go, with the new 'My TalkTalk' app. This is available through the iPhone and Android phones. You can collect all the required information about 'My TalkTalk' app from: http://help2.talktalk.co.uk/about-my-talktalk-app
You can also find lots of helpful information and advice relating to your query on your MyAccount at https://myaccount.talktalk.co.uk
Kind regards,
Partha Biswas
TalkTalk Customer Relations'
What a load of absolute call-centre drone script-spouting nonsense! Answered none of my questions, included loads of totally irrelevant information and repeated the ridiculous line about making 'changes in our TV Boosts to improve the services for better experience'. TalkTalk - you are treating loyal customers with absolute contempt. This was my reply:
'Perhaps you could find someone who is actually able to respond to the questions in my email? Can you please refer this matter with my original email to a UK-based customer service agent.
Can you also advise why TalkTalk is no longer offering email support as a method of contact? I do not wish to communicate by telephone or live chat.'
At least with email support you stood a small chance of eventually reaching someone remotely helpful in the UK. I do not wish to try and make myself even faintly understood for hours on end while playing spot-the-script with an online chat or telephone agent.
The lack of OCE input in this thread is telling...where have you gone please? How can I get my questions answered?
Oh for the days of Homechoice with helpful UK customer call centres and email support. And it was cheaper for much more.