Lovely to hear from you Debbie,
the router is Huwei HG633
Hardware version: H.1.01
Software version: v1.15t
Device ID: 00E0FC-C4REQ15911006190
connected directley into the main telephone box
broadband information at this time attached below
I can't be sure, but engineer did 2 speed tests, 1 off the router and perhaps 1 off the box with his piece of testing kit and sent the info' to TalkTalk.
do you need any more information.
Please let me know.
regards
Werkit