Hi
Welcome to the community
For the OCE(TalkTalk staff) to identify your account please could you update your forum profile, if you haven't done so already, with the required information including your landline telephone number. This is only viewable by you and the OCE.
Just to let you know the forum is not a 24/7 realtime support channel and it can be 48-72 hours before you receive official OCE (staff) response. They usually work Mon-Fri 8am-6pm and deal with posts oldest first based on the timestamp of the last post on the thread, so try not to post until you get a response.
Regards