The minimum speed for Youview Internet channels is actually 5 Mbps. But it is quite normal for new Youview customers to have their ADSL line speed reduced to enhance IPTV stability.
An OCE will be able to check that and make and necessary changed to your line profile.
So if you can hang on an OCE will be able to look your line stats to assess the situation.
However these forums are not real time and the OCE’s typically work “normal” office hours and usually not weekends, so it can take 24 to 48+ hours for new posts to be actioned, longer at busy periods (and around weekends).
It may save a little time if you can check that your personal information is up to date (name, landline number and an alternate contact number are the key pieces of information), just select the link below :-