I also needed a replacement youview box, when talking to tktk i was told in no uncertain terms that if i was not there when it was delivered it would cost £30 i was there for the entire time period in which the box was due, nothing. It eventually turned up 2hours late meaning i had wasted an entire mornijg and afternoon. Talktalk stop threatening your customers then being late yourselves!, usual lousy customer service, still only 2 months till end of contract then hello Sky TV.
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