Hi Karl.
Well after many hours, literally, of discussions with both customer services and the loyalty team the net result is not a lot. Help has been promised more than once but alas for sorting out the problem, well that never actually materialised. Here is one example which seems unnecessarily complicated but that was confirmed by email:
Thank you for contacting TalkTalk regarding the contract.
Please be advised that we have added the free picture box boost for 3 months, we will re-apply the boost after 3 months or as soon as the discount ends. You have been offered 18 months half price call plan and 12 months Line Rental.
I hope I’ve explained things clearly for you here. If you have questions about anything else, feel free to get back to us.
You can also find lots of helpful information and advice relating to your contract on your My Account at https://myaccount.talktalk.co.uk
Kind regards,
Sujit Sen
TalkTalk Customer Relations
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No picture box has materialised on my youview box.
There now seems also to be confusion about my agreed price plan, which was a Black Friday deal.
And, today I received a talktalk returns package in the post!
What do you suggest now please Karl?
Thanks.