Due to a cancellation the engineers visited me several days early. It took just 5 minutes to be up and running. The only problem there had been was due to the box failing to update. I had tried several times over the last couple of weeks with no success and of course gave up. At the third attempt by the engineers it suddenly updated in about 2 minutes. Everything was working all the TalkTalk channels appeared as did my Sky Sports and Movies. The engineers said that thereis a box problem regarding the initial software update and it may take many attempts but eventually it will update as did mine. They said after this initial update subsequent updates happen automatically with no further problems. Hopefully there will soon be a mod to cure this problem. Karl if you read this can you please advise customers to keep on trying to get their box to update as it will eventually. I reckon mine in total took about 15 attempts! Just trying this could save hours of frustration and save engineer visits which must be good for all.
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