Hi I have a rubbbish connection since I upgraded to Entertainment boost nearly two years ago, I have had endless problems. When upgrading to boost I specifically asked if it would work with my existing phone line as I am away from home up to four months a year and wanted to keep the costs down. I was assured that it would be fine. New set top box arrived the box was damaged no instructions or phone cable. With the phone helpline I was able to set it up. I had endless problems with it buffering or freezing. The first bright spark engineer said I HAD THE WRONG POWER SUPPLY FOR THE ROUTER, BUT IT WAS THE ONE IT CAME WITH, He then said he had fitted a new master socket but still no improvement. Second engineer came said the master socket was not wired correctly? TWO WIRES? Still no good. Endless phone calls four weeks ago another bright spar ekes engineer was here for over an hour said there was nothing wrong with the wiring reset the router and left. Still no good. Next engineer came, said it was a faulty router THIS IS THE FOURTH ONE, exchanged the router, was ok for a couple of day the same problems. Third engineer in ten days this time an open reach engineer, checked the phone line both in the house and the pole my wire goes too. Said everything was OK? It went offline ten mins after he had left. On the phone again 22 Dec, was told an engineer would contact me. No one did telephoned yesterday to be told my ticket had been close, tests were carried out on my line I was told there are no problems with the line they would arrange another engineers visit. Watching a film via Amazon prime half was through I get a message low bandwidth, phoned again, the operator said he would do a modification at his end and split the line to give me one at 2 G and one at 5 G said that would fix it and closed the ticket. Tried watching the rest of the film but got the message low bandwidth. So it's back on the phone again tomorrow that will be over forty phone calls and Five Engineers visits so far?? What a ridiculous state of affairs.
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