Well, I have to say I was impressed by the service I got when I finally got a freelance engineer, speaking English, from England, to come, check my box, agree it was at fault, and replace it.
HOWEVER, TalkTalk, before you get any idea of customer satisfaction, please note:
I was NOT at all impressed by the service I received prior to this.
I am a gentle person, but I ended up almost apoplectic with rage at the patronising, accusative nature of the phone calls, none of which were with people with English as their first language.
One actually told me that I should stop her if I had problems understanding what she said. Fine. What she didn't say was that she would have problems understanding what I said. She couldn't understand 'my accent'. I have been a trained civil servant, and spent a lot of the day speaking with people from all ethnic backgrounds with no problems.
Apart from this, all of the telephone conversations were poorly conducted, I was made to feel as though I was at fault, and that I would have to wait until January to have the problem even checked, never mind fixed.
This company absolutely stinks as far as customer service goes, and they need to go a long way to get my confidence in them restored.