Hi,
So I can look into this for you, can you please answer the following :
Can you see the channels in the guide?
Are you getting any on screen errors ?
Does the channel show, break up and then error, or are you only getting a blank screen then an error?
Is the You View box connected directly to the router via Ethernet cable or are you using powerline adapters?
If powerline adapters, are these direct into wall sockets?
Are you using a TalkTalk router ?
Please also make sure you have added your home phone number to your Community Profile
Thanks
Karl.