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All Internet TV not working - IPC6023

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I think from around Friday 4th Dec all our Internet TV channels have stopped working across two separate You view boxes.

 

I subscribe to The Kids package and Sky Sports, no football for me this weekend :-(

 

I have re booted the router several time, both you view boxes reset to factory defaults.  All other Internet access fine, we can stream BBC iplayer etc to several devices.  No power lines, all you views connected direct via Ethernet.  You view boxes confirmed as having Internet access (settings -> Network)

 

What's going on?  How can I get my paid for channels back?  All that is displayed is the IPC6023 message.

 

Can you see the channels in the guide?  Yes

 
Are you getting any on screen errors ?  No picture displayed just the IPC6023 error

 

Speed test results 06/12 @21:24 Download 73Mbps Upload 18Mbps (speedtest.net)

 

Product type :

HG635
Device ID :
00E0FC-B8Z8W14905005227
Hardware version :
G.1.01
Software version :
v1.06t
System up time :
0 days 4 hours 38 minutes 31 seconds

 

DSL synchronization status :

Up
Connection status :
Showtime
Upstream line rate (kbit/s) :
19999
Downstream line rate (kbit/s) :
79999
Maximum upstream rate (kbit/s) :
32600
Maximum downstream rate (kbit/s) :
94343
Upstream noise safety coefficient (dB) :
15.3
Downstream noise safety coefficient (dB) :
9.2
Upstream interleave depth :
0
Downstream interleave depth :
0
Line standard :
VDSL
Upstream line attenuation (dB) :
16.1
Downstream line attenuation (dB) :
8
Upstream output power (dBm) :
2.9
Downstream output power (dBm) :
12.6
Channel type :
None
DSL up-time :
0 days 4 hours 38 minutes 49 seconds

 

 

 

Regards,

 

Terry


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