Hi,
I am the same poster from above, but when trying to log in using Facebook I get the message "App Not Set Up: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions."
I am still suffering from the same issues as described above and despite contacting support on both online chat and on the phone I have not recieved a satisfactory response as to why my services appear to be supplied by BT.
Today I recieved an email saying "Just so you know, we’ve noticed you haven’t yet connected your YouView box to your router. That means you’re missing out on all the extra features included in your Essentials TV package."
My YouView box has been connected to my router (provided by TalkTalk in 2012) since before the Go Live date of the 28th October via Powerline adaptors. As stated before, since the 28th of October we have not seen the TalkTalk player which would allow us to use our Essentials TV package, only the BT player icon.
When I phoned the call centre, they abjectly failed to understand the problem, telling me to connect an aerial to solve the problem. I was then put through to the billing department who told me that my connection is live so I shouldn't worry about seeing BT logos all over my TalkTalk connection. I was eventually passed to someone who understood the problem but was unable to resolve it.
When I used the online chat to report the issue around a week ago, the representative seemed to understand what the problem might be, but as I was not at home he arranged for a call back.
The representative who called back was dismissive of the issue and said that if everything is ok on the system then it is all ok and that my line is not being provided by BT. I said that when I try to access My Account it sends me to a page saying that you can only access My Account from a TalkTalk line, and I was told "this is a temporary error with the website" She patronisingly suggested that perhaps I was connected to my neighbour's BT internet (which is password protected, and obviously I don't know the password) and not our own WiFi (which has a unique SSID which I created and a password which I know because I chose it). I was also told "the line is provided by BT and TalkTalk pays line rental, that's why you see the BT logo".
I am unhappy that this is not being taken seriously and that there are elements of my package that I am paying for but am unable to use because of this fault. I attach screenshots which show that my computer detects the connection as being from BT. I do not believe that your call centre representatives are adequately prepared to deal with this situation as I recieve the same "flowchart" responses which do not demonstrate that the issue is understood or being dealt with, or completely false statements as described above. I would appreciate if this issue could be escalated to a department that has the necessary knowledge and understanding to help resolve the fault.
Thank you.