Hi Karl,
Sorry it has taken so long to get back to you.
In answer to your questions:
We can see the channels in the guide.
There is never any connection to the channel, just blank screen then the error message appears.
The box is not connected directly to the router but is connected through the power line adaptors directly into wall sockets.
We are using the Talk Talk router.
I will add my phone number shortly.
Thanks,
Stephanie
Sorry it has taken so long to get back to you.
In answer to your questions:
We can see the channels in the guide.
There is never any connection to the channel, just blank screen then the error message appears.
The box is not connected directly to the router but is connected through the power line adaptors directly into wall sockets.
We are using the Talk Talk router.
I will add my phone number shortly.
Thanks,
Stephanie