Hi
- Will customers lose any recordings they have made from the six channels to be removed, and if so, why can't we keep the recordings?
- Can you specifically pass on to management (and if possible feed back) my suggestions for other compensatory measures as listed above, particularly the one about adding the NatGeoWild, CI and H2 channels to the Entertainment Boost, so they are not just available in the Entertainment Extra Boost? The Entertainment Extra Boost was originally designed to add kids' and music channels to the general entertainment channels already available in the Entertainment Boost, not to have its own exclusive general entertainement channels as it does now.
- Why has on-demand content in the TalkTalk player from the Entertainment Boost channels been steadily declining over recent months? For example, Eden OD, which used to offer a good selection of On Demand nature programmes, disappeared from the TalkTalk Player at the end of May. What happened to it and will we see a reversal of this trend? Can you please pass this concern on to management also?
- Will TalkTalk cease misselling to potential customers by still advertising the six channels that are to be removed as available on the website? The implication is that by signing up to TalkTalk TV, customers will be able to have access to these channels if they buy the Entertaiment Boost.
- TalkTalk used to have email customer support. This disappeared after the cyber attack and was never reinstated. Why not?