These forums are not real time and the OCE’s typically work “normal” office hours and usually not weekends, so it can take 24 to 48+ hours for new posts to be actioned, longer at busy periods (and around weekends).
But if you can hang on an OCE will pick up this thread and have a look at your problem.
It may save a little time if you can check that your personal information is up to date (name, landline number and an alternate contact number are the key pieces of information), just select the link below :-
