After returning from holiday and switching on TV a message appeared saying that the youview box had not initialised correctly? and was given an option to re-set to factory settings without erasing recordings.
Something cropped up wherebye I had to just switch off and decided to do it later.
Now when I switch on I don't have that option.
The screen reads "Talktalk waking up" but it never does, it is frozen at that point.
I would like to re-set to factory settings without erasing my recordings that I've kept and the ones I recorded while away.
I was given the option once, how do I get it back?