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I have only one talktalk box but I now get the TTg-239 message when I try to connect Sky. Why?

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Can my box be reset  please its identifier is001882-DN370T01-08016416.  Since I have only one box, Is it one of the smart items, tablets or computers in the house that have caused this and if so how do I avoid a repeat.

 

Thanks in anticipation.


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