My situation exactly, but I only discovered it by adding an entertainment boost to my package last night.
I still have 2 questions..
How do I register my main box (DN370.02.03.p) in my account and How does it get fixed?
Thanks to Gedangle for discovering this, Hoping I can get it resolved to enjoy the entertainment package.
Thanks in anticpation.
Read a few more posts and figured that I haven't got the right box number here.
The Identifier last 4 digits are bc94.
I know from all these posts that you are a busy lot. I will be patient.
again Thanks