That will teach me to read things more carefully.
But to answer your question. Quite a few new customers have the problem until they find out how to set their personal preferences, only very occassionaly does that not work. Those people tend to finish up on these forums so the OCE's can get things sorted.
If you have a look through the forums you should be able to see how relatively few people report the problem.
A small favour - if you are happy - could you mark this post as the solution so the OCE's don't start investigating your problem if it has already been solved.