Have you tried a factory reset of your youview box. The instructions how to do it are here http://community.talktalk.co.uk/t5/Community-Help-Articles-beta/Huawei-YouView-Maintenance-Mode/ta-p/1429347 make sure you read all instructions carefully there is a option that allows you to reset the box but keep the recordings make sure you carefully select the right options on the box
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