Hope someone can help here. A month ago i moved back to my mothers house as she is mentally disabled and i care for her. I asked talk talk to install a package of phone TV box and Internet in my room but my mothers line was not to be touched as she needed to stay with her existing phone provider so i needed a separate line. They said that's fine and sent out an engineer from open reach the engineer done the line in my room but we discovered he changed all phones in the house so changed my mothers line to our new line also which we specifically asked not to happen. The engineers said he was just doing what he was told to do from TalkTalk. When i got home from work i phoned talk talk only to be passed to 3 different departments over a 1 hour period i explained that my mother is mentally disabled & 78 years of age & needed to be put back on her phone number she had as she needs to keep in contact with her GP and carers. They said they had contacted open reach manager and were going to send an engineer back out but that never happened i have phoned back 3 times since and each time have to go through the whole process again & now they say its not there fault & that i should contact my mothers original phone provider to fix the problem that TalkTalk messed up. I am looking at seeking legal action but have tried to avoid this has anyone else experienced this and what should i do next i have asked to speak to a higher authority in talk talk and the best they could say was someone will contact you back within 72 hours i said that's fine for each day my mother is without her phone communication with her GP i will ask the courts for compensation. Not Happy At All With TalkTalk. PS We also have not recieved our Talk Talk TV Box either.
↧