When I sold my house the purchase of the house that I was buying was delayed, so I informed TalkTalk and they said that I would still have to honour my 18 months agreement but it would be suspended until I moved into my new home. So I thought no payments required but I wiould still have to continue with my agreement until 18 months had been fully paid. WRONG - they still wanted paying even though the account was suspended and I was receiving no services whatsoever.
Once I had a date for my new move, I informed Talk Talk and I was told that there will be no service for 14 days until an engineer attends. Very disapponting but what can I do.
However, when they were reading through the legal parts at the end of the conversation I heard the words "entering into a new 18 month agreement" and I said STOP! what was that?
I was told that it is not possible to continue with my original account and I must cancel that and start a new one for 18 months or pay hefty termination fees.
This just sounds so unfair that I am being financially forced into a new contract and aparently I have no choice.
Surely in this day of the Ombudsman championing our rights there must be an alternative to either being financially penalised for moving home or my freedom of choice as to who I want as my provider being removed.
Has anyone had this problem and found a better outcome or can anyone suggest anything to help?
Thank you