I am going to take a guess the user got the free upgrade because of the hacks. If the boost is on your account goto 402 channel number and press ok to set up the talktalk player will open. The box on the screen will say we are setting up the channels a few seconds later the box will go off and it will go back to the channel only this time they should be open. If the boost has not been put on the account you will have to contact talktalk.
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