My Youview box has not been recording since Christmas so having run all the diagnostics possible I called talktalk to see about getting it repaired. I was advised by a manager that I have two options: either have a replacement box sent out by courier or have an engineer come to fix the box. As I have recordings on the box that I don't want to lose, I was advised that an engineer could repair the box and i could keep the recordings, so I went for that option.
Having waiting 3 weeks for an engineer appointment, he arrived this evening. However, he immediately told me that if I had already performed all of the diagnostics then there was nothing further he could do and a replacement box was the only option. Therefore I was misled by the talktalk manager, which makes me pretty angry. I would by now have the new box had I been given the correct advice.
To make matters worse the engineer did not have a replacement box. This was despite him confirming to me over the phone yesterday that he would be bringing a new box.
This meant that the appointment was a total waste of time, although I cannot say I was completely surprised given the feedback from other customers on this forum! I now have to wait a further 2 weeks for another engineer to come out with a new box.
I was also advised by the manager that I cannot receive compensation until the matter is resolved. I will be lucky to have this resolved this month at this rate! It is now 7 weeks that I am unable to record.
This is an absolute disgrace. I will be passing this on to consumer watchdogs.