Sorry you are correct, it has absolutley nothing to do with my router, just customer service and attitude in general - just trying to help a fellow human being in his quest for a response and/or customer service and warning him on what he may well expect. Be Prepared.
Apologies to the1malt if I have mislead you or hijacked your query in any way whatsoever - just trying to help.
I leave now, wishing you well.