Gamp2 wrote:
Hi David 44. Have found the personal email addressed to ME. Says a few days left to choose upgrade as thank you for staying with us so responded again on chat line and was told because I have anytime calls the upgrade is not possible. I asked why they wouldn't honour a personal invitation but only response was a credit of £10 which I told them to poke it and would be leaving next July. Agent said will discuss with supervisor but after almost 1hour on line the connection was lost. So that's me bone next year. Gamp2
TalkTalk should take a bit of advice I've given to many other organisations - "A happy customer will tell their friends - An unhappy customer will tell EVERYONE!"
It would appear from things I've read and heard elsewhere that the negative publicity,as a result of the so called "free upgrades", has probably done more damage to TT than the hackers. The time given to decide or sort things out was abysmally short, I didn't find out until the 18th December (on Radio 4) that the "Hobson's Choices" were available. I wonder how many people have missed it entirely or not had chance to do anything about it with it being the "Festive Season".Apart from that the tab to accept upgrades didn't work for many and we were told to phone - and as we all know it's probably quicker to hack into TTs data base than to get through on the phone.
