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Re: false information from customer service

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Hi ricky62,

 

Thanks for updating your profile.

 

I've checked your connection stats, sync speed looks good and error count is low. Also your connection seems to have been stable over the last few days. 

 

When the connection drops do the lights change on the router? 

 

Are you connecting the router by wifi, Ethernet cable or powerline adapters (PLA's)? If connected by wifi or PLA's can you test connected by Ethernet cable


Does you master socket have a Test Socket? If it does then can you please test with your router connected to it and check to see if there's any improvement


Thanks

Chris


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